Privacy Policy

Carer Finder AU (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Carer Finder AU mobile application.

App Roles

Carer Finder AU is a service-based platform used by the following roles:

• Carer
• Registered Nurse
• Domestic Cleaner

The app helps users connect for care and support services.

Information We Collect

We may collect the following types of information:

• Name, phone number, email address
• Profile information (Carer, Registered Nurse, Domestic Cleaner)
• Service-related information such as availability, experience, and service details
• Limited health-related information provided by users to facilitate care services (non-medical)
• Booking, request, and communication data
• App usage data and basic technical information (device type, logs)

How We Use Your Information

We use user information to:

• Provide and manage care and support services
• Connect service providers with service seekers
• Manage bookings, requests, and communications
• Improve app performance and user experience
• Ensure security and comply with legal obligations

Health-Related Information Disclaimer

Carer Finder AU does not provide medical treatment or diagnosis.

Any health-related information collected is used only to coordinate care services and is not intended for medical decision-making.

Data Security

We take reasonable technical and organizational measures to protect user data, including:

• SSL encryption to secure data transmission
• Secure storage of user information
• Measures to prevent unauthorized access, misuse, or disclosure

Data Sharing

• We do not sell user data
• We do not share personal or health-related data for advertising or marketing
• Data may be shared only:
• Between users within the app for service purposes, or
• When required by law

Ads

Carer Finder AU does not display advertisements.

User Rights

Users have the right to:

• Access their personal data
• Update or correct their information
• Request deletion of their account and associated data

How Users Can Delete Their Data

Users may request account and data deletion:

• Directly from within the app, or
• By contacting us through the provided contact details

Once requested, user data will be permanently deleted unless retention is required by law.

Children’s Privacy

Carer Finder AU is not intended for children without appropriate parental or guardian consent, in accordance with applicable local laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be communicated within the app or through our official platforms.

Contact Information

If you have any questions about this Privacy Policy or your data, please contact us:

App Name: Carer Finder AU

Email: info@carerfinderau.com 

Phone: +61424939978 

Address: 1-2 The Crescent, Penrith (Australia)